Vocabulary unit 10

 E-MAILING

Attachment - Adjunt

Blind carbon copy (Bcc) - Còpia cega al carbó

Carbon copy (Cc) - Còpia al carbó

E-mail client - Client de correu electrònic

Embed - Incrustat

Filter (n) - Filtre

Folder - Carpeta

Forward - Enviar

HTML format - Format HTML

Inbox - Safata d'entrada

Junk - Escombraries

Malware - Programari maliciós

Mark as read - Marcar com a llegit

Save draft - Guardar l'esborrany

Signature - Firma

Spam - Correu brossa

Starred - Destacat

Subject - Tema

View - Vista

Unknown sender - Remitent desconegut 

Username - Nom d'usuari

Vocabulary Unit 9

SMARTPHONE FEATURES

Battery life - Duració de la batería

Budget model - model de bàsic

Child-safe - Segur per a nens 

Device - Dispositiu

Dust-resistant - Resistent al pols

Feature - Característica

Good value - Bon valor

GPS monitoring system - Sistema de monitorització GPS

High-quality - Alta qualitat 

Lens - Lent

Mapping software - Programari de mapes 

Office apps - Aplicacions d'oficina 

Protective case - Funda protectora 

Remotely - Remotament

Sgatterproof - Impermeable

Speakerphone - Altaveu

Water-resistant - Resistent a l'aigua 

Zoom control - Control de zoom 

Dialogue page 36

A: Can you help me, please? Why is this samartphone cheaper than that one?

B: this one is a budget model. that one is a top-of-the-range phone. it's got all the latest features.

A: What are the main differences between them?

B: The main adventatges of budget is the lower price. they've got the same basic functions, but they haven't got as many extra features.

A: Can you still get a good internet connection on the cheaper ones?

B: Yes. no problem

A: What about downloading films.

B: If you want a samartphone for downloading playing games, etc. it's better to get one of the more expensive models. This timewise Mercury is great value.

A: What other disaventatges has the budget smartphone got?

B: The camera isn't as good as on an expensive model. The images are lower resolution and the lens and sensors are lower quality.

A: That's good to know. The camera is what i use most.

B: Also, the battery in a budget smartphone doesen't last as long as in the more expensive models. the battery life is less than eight hours. The others last more than ten.

A: OK. Thank you for the information.

Dialugue translation:

A: Pots ajudar-me, si us plau? Per què aquest samartphone és més barat que aquest?

B: aquest és un model pressupostari. Aquest és un telèfon de primer nivell. Té totes les característiques més recents.

A: Quines són les principals diferències entre elles?

B: Les principals aventures de pressupost són el preu més baix. Tenen les mateixes funcions bàsiques, però no tenen tantes funcions addicionals.

A: Encara pots tenir una bona connexió a internet en els més barats?

B: Sí. cap problema

A: Què passa amb la descàrrega de pel·lícules.

B: Si vols un samartphone per descarregar jocs, etc. és millor aconseguir un dels models més cars. Aquest Mercuri horari és de gran valor.

A: Quines altres disaventatges té el telèfon intel·ligent de pressupost?

B: La càmera no és tan bona com en un model car. Les imatges són de menor resolució i la lent i els sensors de menor qualitat.

A: Això és bo saber-ho. La càmera és el que més faig servir.  

B: A més, la bateria d'un telèfon intel·ligent de pressupost no dura tant com en els models més cars. La durada de la bateria és de menys de vuit hores. Els altres tenen més de deu anys.

A: D'ACORD. Gràcies per la informació.

Page 35 all exercices

Ex 5.

1.

b. reschedule

2.

b. cancel

3.

a.suit

4.

b. participate

Ex 6.

1. C

2. D

3. F

4. A

5. B

6. E

Ex7.

1. B

2. D

3. A

4. C

5. E

6. F

Ex 8.

1. It's quarter to ten

2. It's Twenty to four

3. It's five past ten

4. It's half past twelve

5. It's ten to six

6. It's four thirty five

Ex 9.

1. Postpone

2. Runing late

3. Held up in a traffic jam

4. Reorganise

5. appointment

6. feels ill

7. arrange

Rescheduling Meetings

1.

A: Hello! Is that Mrs Brody? This is Mark Brown, Geraldnine Marsden's administrative assistant to Compusafe.

B: Hello, Mark. What can I do for you?

2.

A: Well, unfortunately Mrs Marsden is ill, so she won't be at work for three days.

B: Oh, I'm sorry to hear that 

3.

A: The problem is, she won't be able to make it to the meeting you arranged for tomorrow. Can we reschedule it?

B: Certanly. Let's look at the calendar.

4.

A: What date is convenient for you? How about Tuesday, 5th January?

B: I won't be available on that day. I'll be busy with staff training

5.

A: I see. Mrs Marsden will also be free on Wednesday, 6th January. Would that suit you?

B: I've got a staff meeting in the afternoon, but I'm free in the morning.

6.

A: Great! Will 11 o'clock in the morning be OK?

B: Yes, Ill write it in my diary

Page 33 Ex 5,6,7,8

Exercice 5

1. Tied up

2. Hold a meeting

3. Give a message

4. Make arrangements

5. Check your calendar

6. Take place

Vocabulary Unit 8: Scheduling meeting

ARRANGING A MEETING

Attend the meeting -  Assistir a la reunió

Break - Descans

Busy - Ocupat/da 

Check your calendar - Consultar el teu calendari

Confirm - Confirmar

Convenient - Oportú

Equipment - Equipament

Free - Lliure

Give a presentation - Fer una presentació 

Hold a meeting - Fer una reunió

Ligh refreshments - Piscolavis

Make arrangments - Fer arranjaments

Pack - Paquet

Participants - Participants

Previous commitment - Compromís previ

Schedule - Programar

Sharp - Puntual

Take place - Tenir lloc  

Tied up - Lligat

Video conference - Videoconferència 

Writing Page 31

A: Hello, i'm Gerard.

B: Hello, I’m Gea and I’m you pc repairment.

A: I need you to fix my computer.

B: OK, what's the matter in your PC.

A: The computer does not start.

B: So check that the power cable is connected correctly.

A: No, I check it.

B: OK, one moment please.

A: How long will you be.

B: 5 minutes.

A: OK, I'll wait.

B: So check that the power cable is connected correctly.

A: How much does the repair cost.

B: 500€

A: How cheap, thank you

B: Yes, it’s a discount, bye bye

A: Ok thank you very much bye

Page 31 exercices 4,5,6,7,8

 Exercice 4 

1. Assist 

2. Suggest

3. Check my records 

4. Under warranty

Exercice 5

1. Incorrect

2. Though to the accounts department

3. Hadn't ordere the item

4. Replacing the tablet

5. More parts that we need

6. Something wrong with it

Exercice 6

1. Refund

2. Compensation

3. Faulty part

4. Losing buisness

5. Making noise

6. Doesn't fit

Exercice 7

1. Customer relations representative

2. 

3.

4.

5.

6.

7.

8.

Vocabulary Builder Unit 7

 DEPARTMENTS

Accounts departpents - Departaments de comptes 

Customer relations department - Departament de relacions amb el client

Human resources department - Departament de Recursos Humans

IT maintenance department - Departament de manteniment informàtic

Sales and marketing department - Departament de vendes i màrqueting

Page 28 ex 2 dialogue

 First dialogue:

A: Thank you for calling World of Computers. How can I help you?

B: Hello. I'm interested in purchasing a number of laptops or tablets. We need them for our school.

A: Please hold the line. I'll put you throught to our sales and marketing department. What's your name, please?

B: It's Mrs Simpson.

Dialogue Unit 6

A: Can I speak to Chloe Burns in tech support, please?

B: Just a moment, I'll put you hold on ... . I'm sorry. I'm afraid that Chloe is unavaliable at the moment. She's in a meeting with a client. Can I transfer you to Bill Jones from the same department?

A: No, I'd rather speak to Chloe directly.

B: Ok, I understand.

A: Could you ask her to return my call, please?

B: We've got a problem with our counting program. We need a solution urgently.

A: Let me write down your name and contacted.

B: It's Steve McGough.

A: Can you spell your last name, please?

B: Yes, of course. It's M-C-G-O-U-G-H. And my phone number is 061 209 922.

A: Ok. Let me check that. It's 061 209 992?

B: No, it's 922 at the end. 061 209 922.

A: 061 209 922. Ok. And the message is to call you urgently about software problem.

B: That's right.

A: I expect her to be free at around 1.00.

Vocabulary Unit 6

PHONE CALLS

As soon as possible - Lo mes aviat possible

Avoid - Evitar

Be careful - Tenir cuidado

Caller - Persona que truca

Contact - Contacte

Dial a number - Marca un númreo

Engaged - Línea Ocupada

Extension number - Numero d'extensió

No reply - Sense resposta

On the line - A la línea

Professional -  Professional

Put your through - Passar una trucada

Remind - Recorda

Repeat - Repiteix

Ring back - Torna a trucar

Speak up - Parlar alt

State - Anomenar

Wrong number - Numero incorrecte

DIalogue unit 6

B

A: Good morning, Compuset helpline. Melanie speaking. How may I help you?

B: Hello, It's Dave Smith here from CopyShop. Can you tell me if you've got any of the X33 RAM chips in stock?

A: Have you got the item number, please?

Giving directions

 

The first thing I do when I leave the high school is to go straight to the intersection and then turn right. After going straight to the Sant Crist park and crossing it, when we cross it we have to go down the stairs in front of the Sant Crist and go to the left to start going down the Sant Crist. before you finish the first descent there are some stairs that help you go down faster, when you finish descending the stairs cross the street to go to the other shortcut to pass the san miquel bridge, when you cross the san miquel bridge turn to the right in the direction of Montsec, I continue straight to go to the restaurant called Bar Florida, before arriving there is a portal that is where my godparents live. And we have already arrived at my grandparents' house.

Vocabulary Builder

 TROUBLESHOOTING

Control panel - Panell de control

Loose connection - Connexió devil

Mute box - Caixa de silenci

No signal message - Cap missatge de senyal

Power button - Botó d'encendre

Volume control - Control del volum

Vocabulary: Ordening

ORDERING 

An e-mail providing ordering instructions

To: tech city computers

From: Gerard Peries Fustero

Subject: Inventory

Vocabulary: Keyboard

Keyboard

---

Alt key: Tecla alternativa

Arrow key: Fletxes 

Backspace key: Tecla retrocés 

Caps lock key: Bloqueig majúscula

Command key: Tecla d'ordre

Control key: Tecla control

Delete key: Tecla de esborrar 

Escape key: Tecla d'escapament

Function keys: Tecles de funció

Modifier key: Tecla de modificació 

Numeric pad: Teclat numèrica

Return or enter key: Tecla de retorn o entrada

Shift key: Tecla majúscula

Space bar: Barra espaiadora

Tab key: Tecla de tabulació

Punctuation symbols

Function of keyboard