DIalogue unit 6

B

A: Good morning, Compuset helpline. Melanie speaking. How may I help you?

B: Hello, It's Dave Smith here from CopyShop. Can you tell me if you've got any of the X33 RAM chips in stock?

A: Have you got the item number, please?

A

B: Yes, it's 15480

A: Just a moment, Mr Smith, I'll just check for you. Please stay on the line.

B: Sure

A: Thank you for waiting. Yes, we've got 10 of those in stock

C

B: Great. I'll come in later this week

A: Can I help you with anything else today?

B: Yes. Unfortunately, we had a problem with the lastest software update you sold us

A: Oh, I'm sorry to hear that, Mr Smith. I'll put you throught to a support technician.