Dialogue Unit 6

A: Can I speak to Chloe Burns in tech support, please?

B: Just a moment, I'll put you hold on ... . I'm sorry. I'm afraid that Chloe is unavaliable at the moment. She's in a meeting with a client. Can I transfer you to Bill Jones from the same department?

A: No, I'd rather speak to Chloe directly.

B: Ok, I understand.

A: Could you ask her to return my call, please?

B: We've got a problem with our counting program. We need a solution urgently.

A: Let me write down your name and contacted.

B: It's Steve McGough.

A: Can you spell your last name, please?

B: Yes, of course. It's M-C-G-O-U-G-H. And my phone number is 061 209 922.

A: Ok. Let me check that. It's 061 209 992?

B: No, it's 922 at the end. 061 209 922.

A: 061 209 922. Ok. And the message is to call you urgently about software problem.

B: That's right.

A: I expect her to be free at around 1.00.