Exercice 4
1. Assist
2. Suggest
3. Check my records
4. Under warranty
Exercice 5
1. Incorrect
2. Though to the accounts department
3. Hadn't ordere the item
4. Replacing the tablet
5. More parts that we need
6. Something wrong with it
Exercice 6
1. Refund
2. Compensation
3. Faulty part
4. Losing buisness
5. Making noise
6. Doesn't fit
Exercice 7
1. Customer relations representative
2.
3.
4.
5.
6.
7.
8.
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