Page 33 Ex 5,6,7,8

Exercice 5

1. Tied up

2. Hold a meeting

3. Give a message

4. Make arrangements

5. Check your calendar

6. Take place

Vocabulary Unit 8: Scheduling meeting

ARRANGING A MEETING

Attend the meeting -  Assistir a la reunió

Break - Descans

Busy - Ocupat/da 

Check your calendar - Consultar el teu calendari

Confirm - Confirmar

Convenient - Oportú

Equipment - Equipament

Free - Lliure

Give a presentation - Fer una presentació 

Hold a meeting - Fer una reunió

Ligh refreshments - Piscolavis

Make arrangments - Fer arranjaments

Pack - Paquet

Participants - Participants

Previous commitment - Compromís previ

Schedule - Programar

Sharp - Puntual

Take place - Tenir lloc  

Tied up - Lligat

Video conference - Videoconferència 

Writing Page 31

A: Hello, i'm Gerard.

B: Hello, I’m Gea and I’m you pc repairment.

A: I need you to fix my computer.

B: OK, what's the matter in your PC.

A: The computer does not start.

B: So check that the power cable is connected correctly.

A: No, I check it.

B: OK, one moment please.

A: How long will you be.

B: 5 minutes.

A: OK, I'll wait.

B: So check that the power cable is connected correctly.

A: How much does the repair cost.

B: 500€

A: How cheap, thank you

B: Yes, it’s a discount, bye bye

A: Ok thank you very much bye

Page 31 exercices 4,5,6,7,8

 Exercice 4 

1. Assist 

2. Suggest

3. Check my records 

4. Under warranty

Exercice 5

1. Incorrect

2. Though to the accounts department

3. Hadn't ordere the item

4. Replacing the tablet

5. More parts that we need

6. Something wrong with it

Exercice 6

1. Refund

2. Compensation

3. Faulty part

4. Losing buisness

5. Making noise

6. Doesn't fit

Exercice 7

1. Customer relations representative

2. 

3.

4.

5.

6.

7.

8.

Vocabulary Builder Unit 7

 DEPARTMENTS

Accounts departpents - Departaments de comptes 

Customer relations department - Departament de relacions amb el client

Human resources department - Departament de Recursos Humans

IT maintenance department - Departament de manteniment informàtic

Sales and marketing department - Departament de vendes i màrqueting

Page 28 ex 2 dialogue

 First dialogue:

A: Thank you for calling World of Computers. How can I help you?

B: Hello. I'm interested in purchasing a number of laptops or tablets. We need them for our school.

A: Please hold the line. I'll put you throught to our sales and marketing department. What's your name, please?

B: It's Mrs Simpson.

Dialogue Unit 6

A: Can I speak to Chloe Burns in tech support, please?

B: Just a moment, I'll put you hold on ... . I'm sorry. I'm afraid that Chloe is unavaliable at the moment. She's in a meeting with a client. Can I transfer you to Bill Jones from the same department?

A: No, I'd rather speak to Chloe directly.

B: Ok, I understand.

A: Could you ask her to return my call, please?

B: We've got a problem with our counting program. We need a solution urgently.

A: Let me write down your name and contacted.

B: It's Steve McGough.

A: Can you spell your last name, please?

B: Yes, of course. It's M-C-G-O-U-G-H. And my phone number is 061 209 922.

A: Ok. Let me check that. It's 061 209 992?

B: No, it's 922 at the end. 061 209 922.

A: 061 209 922. Ok. And the message is to call you urgently about software problem.

B: That's right.

A: I expect her to be free at around 1.00.