Vocabulary Builder Unit 7

 DEPARTMENTS

Accounts departpents - Departaments de comptes 

Customer relations department - Departament de relacions amb el client

Human resources department - Departament de Recursos Humans

IT maintenance department - Departament de manteniment informàtic

Sales and marketing department - Departament de vendes i màrqueting

Page 28 ex 2 dialogue

 First dialogue:

A: Thank you for calling World of Computers. How can I help you?

B: Hello. I'm interested in purchasing a number of laptops or tablets. We need them for our school.

A: Please hold the line. I'll put you throught to our sales and marketing department. What's your name, please?

B: It's Mrs Simpson.

Dialogue Unit 6

A: Can I speak to Chloe Burns in tech support, please?

B: Just a moment, I'll put you hold on ... . I'm sorry. I'm afraid that Chloe is unavaliable at the moment. She's in a meeting with a client. Can I transfer you to Bill Jones from the same department?

A: No, I'd rather speak to Chloe directly.

B: Ok, I understand.

A: Could you ask her to return my call, please?

B: We've got a problem with our counting program. We need a solution urgently.

A: Let me write down your name and contacted.

B: It's Steve McGough.

A: Can you spell your last name, please?

B: Yes, of course. It's M-C-G-O-U-G-H. And my phone number is 061 209 922.

A: Ok. Let me check that. It's 061 209 992?

B: No, it's 922 at the end. 061 209 922.

A: 061 209 922. Ok. And the message is to call you urgently about software problem.

B: That's right.

A: I expect her to be free at around 1.00.

Vocabulary Unit 6

PHONE CALLS

As soon as possible - Lo mes aviat possible

Avoid - Evitar

Be careful - Tenir cuidado

Caller - Persona que truca

Contact - Contacte

Dial a number - Marca un númreo

Engaged - Línea Ocupada

Extension number - Numero d'extensió

No reply - Sense resposta

On the line - A la línea

Professional -  Professional

Put your through - Passar una trucada

Remind - Recorda

Repeat - Repiteix

Ring back - Torna a trucar

Speak up - Parlar alt

State - Anomenar

Wrong number - Numero incorrecte

DIalogue unit 6

B

A: Good morning, Compuset helpline. Melanie speaking. How may I help you?

B: Hello, It's Dave Smith here from CopyShop. Can you tell me if you've got any of the X33 RAM chips in stock?

A: Have you got the item number, please?

Giving directions

 

The first thing I do when I leave the high school is to go straight to the intersection and then turn right. After going straight to the Sant Crist park and crossing it, when we cross it we have to go down the stairs in front of the Sant Crist and go to the left to start going down the Sant Crist. before you finish the first descent there are some stairs that help you go down faster, when you finish descending the stairs cross the street to go to the other shortcut to pass the san miquel bridge, when you cross the san miquel bridge turn to the right in the direction of Montsec, I continue straight to go to the restaurant called Bar Florida, before arriving there is a portal that is where my godparents live. And we have already arrived at my grandparents' house.

Vocabulary Builder

 TROUBLESHOOTING

Control panel - Panell de control

Loose connection - Connexió devil

Mute box - Caixa de silenci

No signal message - Cap missatge de senyal

Power button - Botó d'encendre

Volume control - Control del volum