Ex 5.
1.
b. reschedule
2.
b. cancel
3.
a.suit
4.
b. participate
Ex 6.
1. C
2. D
3. F
4. A
5. B
6. E
Ex7.
1. B
2. D
3. A
4. C
5. E
6. F
Ex 8.
1. It's quarter to ten
2. It's Twenty to four
3. It's five past ten
4. It's half past twelve
5. It's ten to six
6. It's four thirty five
Ex 9.
1. Postpone
2. Runing late
3. Held up in a traffic jam
4. Reorganise
5. appointment
6. feels ill
7. arrange
1.
A: Hello! Is that Mrs Brody? This is Mark Brown, Geraldnine Marsden's administrative assistant to Compusafe.
B: Hello, Mark. What can I do for you?
2.
A: Well, unfortunately Mrs Marsden is ill, so she won't be at work for three days.
B: Oh, I'm sorry to hear that
3.
A: The problem is, she won't be able to make it to the meeting you arranged for tomorrow. Can we reschedule it?
B: Certanly. Let's look at the calendar.
4.
A: What date is convenient for you? How about Tuesday, 5th January?
B: I won't be available on that day. I'll be busy with staff training
5.
A: I see. Mrs Marsden will also be free on Wednesday, 6th January. Would that suit you?
B: I've got a staff meeting in the afternoon, but I'm free in the morning.
6.
A: Great! Will 11 o'clock in the morning be OK?
B: Yes, Ill write it in my diary
Exercice 5
1. Tied up
2. Hold a meeting
3. Give a message
4. Make arrangements
5. Check your calendar
6. Take place
ARRANGING A MEETING
Attend the meeting - Assistir a la reunió
Break - Descans
Busy - Ocupat/da
Check your calendar - Consultar el teu calendari
Confirm - Confirmar
Convenient - Oportú
Equipment - Equipament
Free - Lliure
Give a presentation - Fer una presentació
Hold a meeting - Fer una reunió
Ligh refreshments - Piscolavis
Make arrangments - Fer arranjaments
Pack - Paquet
Participants - Participants
Previous commitment - Compromís previ
Schedule - Programar
Sharp - Puntual
Take place - Tenir lloc
Tied up - Lligat
Video conference - Videoconferència
A: Hello, i'm Gerard.
B: Hello, I’m Gea and I’m you pc repairment.
A: I need you to fix my computer.
B: OK, what's the matter in your PC.
A: The computer does not start.
B: So check that the power cable is connected correctly.
A: No, I check it.
B: OK, one moment please.
A: How long will you be.
B: 5 minutes.
A: OK, I'll wait.
B: So check that the power cable is connected correctly.
A: How much does the repair cost.
B: 500€
A: How cheap, thank you
B: Yes, it’s a discount, bye bye
A: Ok thank you very much bye
Exercice 4
1. Assist
2. Suggest
3. Check my records
4. Under warranty
Exercice 5
1. Incorrect
2. Though to the accounts department
3. Hadn't ordere the item
4. Replacing the tablet
5. More parts that we need
6. Something wrong with it
Exercice 6
1. Refund
2. Compensation
3. Faulty part
4. Losing buisness
5. Making noise
6. Doesn't fit
Exercice 7
1. Customer relations representative
2.
3.
4.
5.
6.
7.
8.
DEPARTMENTS
Accounts departpents - Departaments de comptes
Customer relations department - Departament de relacions amb el client
Human resources department - Departament de Recursos Humans
IT maintenance department - Departament de manteniment informàtic
Sales and marketing department - Departament de vendes i màrqueting
