First dialogue:
A: Thank you for calling World of Computers. How can I help you?
B: Hello. I'm interested in purchasing a number of laptops or tablets. We need them for our school.
A: Please hold the line. I'll put you throught to our sales and marketing department. What's your name, please?
B: It's Mrs Simpson.
A: Can I speak to Chloe Burns in tech support, please?
B: Just a moment, I'll put you hold on ... . I'm sorry. I'm afraid that Chloe is unavaliable at the moment. She's in a meeting with a client. Can I transfer you to Bill Jones from the same department?
A: No, I'd rather speak to Chloe directly.
B: Ok, I understand.
A: Could you ask her to return my call, please?
B: We've got a problem with our counting program. We need a solution urgently.
A: Let me write down your name and contacted.
B: It's Steve McGough.
A: Can you spell your last name, please?
B: Yes, of course. It's M-C-G-O-U-G-H. And my phone number is 061 209 922.
A: Ok. Let me check that. It's 061 209 992?
B: No, it's 922 at the end. 061 209 922.
A: 061 209 922. Ok. And the message is to call you urgently about software problem.
B: That's right.
A: I expect her to be free at around 1.00.
