Exercice 5
1. Tied up
2. Hold a meeting
3. Give a message
4. Make arrangements
5. Check your calendar
6. Take place
Exercice 5
1. Tied up
2. Hold a meeting
3. Give a message
4. Make arrangements
5. Check your calendar
6. Take place
ARRANGING A MEETING
Attend the meeting - Assistir a la reunió
Break - Descans
Busy - Ocupat/da
Check your calendar - Consultar el teu calendari
Confirm - Confirmar
Convenient - Oportú
Equipment - Equipament
Free - Lliure
Give a presentation - Fer una presentació
Hold a meeting - Fer una reunió
Ligh refreshments - Piscolavis
Make arrangments - Fer arranjaments
Pack - Paquet
Participants - Participants
Previous commitment - Compromís previ
Schedule - Programar
Sharp - Puntual
Take place - Tenir lloc
Tied up - Lligat
Video conference - Videoconferència
A: Hello, i'm Gerard.
B: Hello, I’m Gea and I’m you pc repairment.
A: I need you to fix my computer.
B: OK, what's the matter in your PC.
A: The computer does not start.
B: So check that the power cable is connected correctly.
A: No, I check it.
B: OK, one moment please.
A: How long will you be.
B: 5 minutes.
A: OK, I'll wait.
B: So check that the power cable is connected correctly.
A: How much does the repair cost.
B: 500€
A: How cheap, thank you
B: Yes, it’s a discount, bye bye
A: Ok thank you very much bye
Exercice 4
1. Assist
2. Suggest
3. Check my records
4. Under warranty
Exercice 5
1. Incorrect
2. Though to the accounts department
3. Hadn't ordere the item
4. Replacing the tablet
5. More parts that we need
6. Something wrong with it
Exercice 6
1. Refund
2. Compensation
3. Faulty part
4. Losing buisness
5. Making noise
6. Doesn't fit
Exercice 7
1. Customer relations representative
2.
3.
4.
5.
6.
7.
8.
DEPARTMENTS
Accounts departpents - Departaments de comptes
Customer relations department - Departament de relacions amb el client
Human resources department - Departament de Recursos Humans
IT maintenance department - Departament de manteniment informàtic
Sales and marketing department - Departament de vendes i màrqueting
E-MAILING Attachment - Adjunt Blind carbon copy (Bcc) - Còpia cega al carbó Carbon copy (Cc) - Còpia al carbó E-mail client - C lient de ...